-------- Original Message --------
|Subject:||Req: Immediate Need for- Service-Now consultant at VA|
|Date:||Wed, 1 Oct 2014 13:02:47 -0700|
|From:||kevin k <firstname.lastname@example.org>|
Good Afternoon Friends,
Hope you are doing great
Greetings from Programmer Resources Int'l, Inc (PRI).
We are looking for a Service-Now Consultant, for our client at Sterling, VA
Title : Service-Now Consultant
Duration : Contract
Location : Sterling, VA
· Code and implement feature enhancements in Service-Now as requested by internal customers after being reviews by a steering committee.
· Identify and implement changes to improve automation and efficiencies in Service-Now for the end user.
· Attend user groups meetings to understand the needs of the user. Become an internal subject matter expert on end-usage behaviors, priorities, and workflows.
· Work with the vendor to implement upgrades to the Service-Now platform as needed and during outage situations.
· Provider leadership and oversight for offshore Service-Now resources; help guide offshore development and support priorities based on end-user and steering committee guidance.
· Work collaboratively with Incident, Change, Problem, Asset, and Configuration Managers to support the resolution of any issues or incidents encountered in external systems or processes.
· Work within an Agile/Scrum environment to produce new releases of Service-Now within a two-week sprint cycle.
· Help prioritize feature enhancements and break fix work under a 'follow the sun' operational model.
· ITIL Certification v.3 (Foundations at a minimum but would prefer ITIL Managing Across The Lifecycle)
· Experience with Service-Now implementation. Configuration, Work Flow and CMS.
· Experience in ITSM process engineering
· Certified Service-Now System Administrator
· Project Management skills with High level interpersonal skills
· Process engineer (can take requirements from users and apply them to a greater vision for the overall system)
· Strong documentation abilities, Experience with databases such as MySQL, Oracle, DB2
· Working Knowledge of AD, LADP, CMDB. Experience with web services via APIs is a plus
· Will work in a on-call environment
· Excellent written and oral communication skills
· Knows or wants to learn how to translate business problems into software & technical requirements/solutions
· Has worked in (minimum of 6 months) or implemented a Agile development environment
Thanks & Regards
Programmer Resources Int'l, Inc.
221 Clarkson Executive Park
Ellisville, MO 63011
Direct: 636 591 2811
Office: 636 591 2769 Ext 209
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