Job for Consultant: Re: [sap-career] Career in SAP CRM Rather Than SAP SD

samedi 17 septembre 2011

Re: [sap-career] Career in SAP CRM Rather Than SAP SD

Posted by Luiz David Szilagyi (SAP CRM Sr. Consultant)
on Sep 17 at 12:49 PM

Abhinay, you're wrong in this vision.

If you are going to work with SAP CRM, prepare yourself to work with basis, web development, and workflow also.
On more thing, there's no CRM consultant that knows all modules. In almost 6 years working with the product. And if somebody says so, he's a big liar.
CRM is a server, like ECC, and is composed by many modules. SD is a module, CRM is a server. I worked with SD for a while, and I can say there's a huge difference.

What I can say about CRM, being a server, is composed by the following modules: Sales, Opportunities+Sales Methodology, Marketing Campaigns, Marketing MRM, Marketing TPM, Marketing Loyalty Management, Interaction Center Marketing, Sales, E-Commerce, Mobiles Sales, Telesales, Services, Complaints and Returns, Service Requests, Service Sales, Teleservices, Service Resource Planing, CProject, Mobile Services, E-Services, ERMS+Email Management (Workflow), CTI (BCM), Analytics+BW, KM-SAF-Trex, and finally Middleware. Don't forget Social Commerce, Social Marketing, and Sybase stuff.

I think I forgot some or other thing, but in general that's it.

Cheers,

Luiz David

---------------Original Message---------------
From: Abhinav_R
Sent: Saturday, September 17, 2011 11:07 AM
Subject: Career in SAP CRM Rather Than SAP SD

Thanks for the reply Debashish. As far as I have looked into it, it's an extension of SAP SD and covers marketing and services as well, sounds good. :-) So looking forward to getting trained in SAP CRM now.

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